Director of Sales

About The Role

The Director of Sales is a senior leadership position responsible for overseeing and directing the sales operations of Ghost Modifications. This position focuses on increasing revenue, developing customer relationships, expanding the company's client base, and ensuring that the sales team consistently meets or exceeds company goals.

The Director of Sales works closely with the Chief Executive Officer, Chief Operations Officer, marketing team, development team, and other executive staff to develop effective sales strategies and ensure Ghost Modifications continues to grow within the FiveM development and gaming community.

Key Responsibilities

• Lead and oversee the Ghost Modifications Sales Department.
• Develop and implement sales strategies designed to increase company revenue.
• Establish monthly, quarterly, and yearly sales goals.
• Monitor sales performance and ensure departmental targets are being met.
• Recruit, train, supervise, and evaluate sales staff.
• Develop sales procedures and standards for the Sales Department.
• Manage customer inquiries, leads, and potential business opportunities.
• Build and maintain strong relationships with customers and community members.
• Identify new sales opportunities for EUP, vehicle models, MLOs, liveries, development services, and other Ghost Modifications products.
• Work with developers to understand available products and development capabilities.
• Coordinate with the Marketing Department to promote products and services.
• Assist with pricing strategies, promotions, bundles, and special sales events.
• Track customer leads and follow up with potential customers.
• Ensure customers receive professional and timely communication throughout the sales process.
• Handle escalated sales-related customer concerns.
• Monitor market trends and competitor activity within the FiveM development community.
• Identify opportunities to expand Ghost Modifications into new markets and communities.
• Prepare sales reports and performance updates for executive leadership.
• Maintain accurate sales records and customer information.
• Ensure all sales activities follow Ghost Modifications policies and procedures.
• Protect confidential company, customer, and financial information.
• Assist executive leadership with business development initiatives.
• Represent Ghost Modifications professionally when communicating with customers, communities, and other businesses.
• Support major partnership, sponsorship, and commercial opportunities.
• Establish and maintain professional relationships with FiveM communities, server owners, development teams, and other potential clients.
• Work with the Finance Department when necessary regarding invoices, payments, refunds, and sales reporting.
• Ensure the Sales Department maintains a professional and customer-focused environment.

Qualifications

• Previous experience in sales, business development, customer service, or a related field.
• Previous leadership or management experience preferred.
• Strong understanding of sales principles and customer relationship management.
• Strong communication and interpersonal skills.
• Ability to communicate professionally with customers and business partners.
• Ability to lead, motivate, and manage a sales team.
• Strong organizational and time-management skills.
• Ability to meet deadlines and sales objectives.
• Strong problem-solving and decision-making skills.
• Ability to handle difficult customers and resolve conflicts professionally.
• Understanding of the FiveM and GTA V roleplay community preferred.
• Familiarity with FiveM development products such as EUP, vehicles, MLOs, and liveries preferred.
• Ability to work effectively with developers and other departments.
• Ability to analyze sales performance and identify areas for improvement.
• Professional and reliable work ethic.
• Ability to maintain confidentiality regarding company and customer information.
• Must represent Ghost Modifications in a professional manner.
• Previous experience working within a FiveM development, gaming, or roleplay organization is preferred but not required.

About Our Company

We're a dynamic team focused on building innovative solutions that solve real-world problems. Our mission is to create technology that makes people's lives better and businesses more efficient.

We value collaboration, creativity, and continuous learning. Our team embraces diversity and inclusion, and we're committed to creating an environment where everyone can thrive.