Executive Leadership

Chief Executive Officer (CEO)

• Provides overall leadership and strategic direction for Ghost Modifications
• Establishes the company's vision, goals, policies, and long-term objectives
• Oversees all executive departments and senior leadership
• Makes final decisions regarding major organizational matters
• Represents Ghost Modifications in external partnerships and business relationships
• Oversees company performance, growth, and organizational development
• Works closely with the Chief Operations Officer and Executive Vice President of Operations
• Ensures all departments operate consistently with company standards

Chief Operations Officer (COO)

• Oversees the day-to-day operations of Ghost Modifications
• Implements operational policies and procedures established by executive leadership
• Coordinates the work of Directors, Managers, and Supervisors
• Monitors departmental performance and productivity
• Identifies operational issues and develops solutions
• Ensures departments communicate effectively
• Assists the CEO with organizational planning and business operations
• Maintains operational accountability throughout the organization

Chief Human Resources Officer (CHRO)

• Oversees the Human Resources Department
• Establishes and maintains personnel policies and procedures
• Oversees recruitment, hiring, onboarding, and staff development
• Handles employee relations and workplace concerns
• Ensures appropriate disciplinary and corrective-action procedures
• Maintains personnel standards and expectations
• Works with department leadership regarding staffing needs
• Oversees HR Managers, HR Supervisors, and HR Agents

Chief Technology Officer (CTO)

• Oversees the technical and technology operations of Ghost Modifications
• Establishes technical standards and development practices
• Oversees development infrastructure and technical resources
• Works with the Director of Development and Development Manager
• Helps establish standards for FiveM development, MLOs, vehicles, EUP, scripts, and other technical projects
• Reviews major technical projects and implementations
• Identifies opportunities to improve technology and development processes
• Ensures development teams maintain quality and reliability

Chief Marketing Officer (CMO)

• Oversees Ghost Modifications' marketing strategy and public presence
• Develops marketing campaigns and promotional strategies
• Oversees brand identity and public communications
• Works with the Marketing and Media Departments
• Coordinates promotional events, announcements, and campaigns
• Monitors audience engagement and marketing performance
• Ensures company branding remains consistent across platforms

Executive Vice President of Operations (EVP of Operations)

• Serves as a senior operational executive
• Assists the CEO and COO with organizational operations
• Provides executive oversight of operational departments
• Coordinates Directors and department leadership
• Reviews departmental performance and operational standards
• Assists with major organizational projects and initiatives
• Helps ensure executive directives are properly implemented
• Serves as an additional executive-level resource for department leadership

Vice Presidents

Director of Finance

• Oversees Ghost Modifications' financial operations
• Maintains financial records and documentation
• Oversees budgets, expenses, and revenue tracking
• Provides financial reports to executive leadership
• Assists with financial planning and forecasting
• Ensures financial procedures are properly followed

Director of Human Resources

• Oversees daily HR operations
• Supervises HR Managers, HR Supervisors, and HR Agents
• Coordinates recruitment and onboarding
• Handles employee relations matters
• Maintains personnel documentation
• Assists the CHRO with HR policy implementation

Director of Customer Experience

• Oversees customer service standards
• Develops customer experience procedures
• Monitors customer satisfaction and feedback
• Coordinates with the Support Department
• Reviews customer complaints and service issues
• Works to improve the overall customer experience

Director of Development

• Oversees Ghost Modifications' development operations
• Supervises development leadership and development staff
• Coordinates EUP, vehicle, MLO, scripting, and other development projects
• Establishes development standards
• Reviews completed development work
• Assigns development projects and responsibilities
• Reports development progress to executive leadership

Director of Sales

• Oversees sales operations
• Develops sales strategies and objectives
• Monitors sales performance
• Coordinates with Marketing and Customer Experience
• Assists with product launches and promotions
• Maintains professional relationships with customers and partners

Director of Marketing

• Oversees marketing operations
• Develops promotional campaigns
• Coordinates marketing content
• Works closely with the CMO and Media Department
• Maintains company branding standards
• Monitors engagement and promotional performance

Management Team

HR Manager

• Manages daily HR operations
• Supervises HR Supervisors and HR Agents
• Assists with recruitment and onboarding
• Handles routine employee concerns
• Maintains HR documentation
• Reports significant personnel issues to the Director of Human Resources

Development Manager

• Manages daily development operations
• Supervises Development Supervisors and Development Staff
• Assigns development projects
• Tracks project progress
• Reviews development work for quality
• Ensures development deadlines and standards are maintained

Support Manager

• Oversees the Support Department
• Supervises Support Supervisors and Support Team members
• Establishes customer-support procedures
• Handles escalated customer issues
• Monitors support performance
• Reports recurring issues to the Director of Customer Experience

Media Manager

• Oversees the Media Department
• Supervises Media Supervisors and Media Team members
• Coordinates media projects
• Assigns photography, video, graphics, and promotional work
• Maintains media standards
• Works with the Marketing Department on campaigns

General Management - Supervisory Team

HR Supervisor

• Supervises HR Agents
• Assists with recruitment and onboarding
• Handles routine HR requests
• Maintains personnel documentation
• Reports employee concerns to HR Management

Development Supervisor

• Supervises Development Staff
• Assigns development tasks
• Monitors project progress
• Performs quality checks
• Assists Development Management with technical projects

Support Supervisor

• Supervises Support Team members
• Handles escalated customer-support requests
• Monitors support tickets and customer interactions
• Assists with training Support Team members
• Reports major issues to the Support Manager

Media Supervisor

• Supervises Media Team members
• Assigns media-related projects
• Reviews content before submission
• Assists with promotional campaigns
• Ensures media standards are followed

Ghost Modifications Staff Team

HR Agent

• Assists with recruitment and onboarding
• Answers staff HR questions
• Maintains appropriate personnel documentation
• Assists HR Supervisors and Managers
• Maintains confidentiality and professionalism

Development Staff

• Creates and maintains Ghost Modifications development projects
• Works on assigned EUP, vehicles, MLOs, scripts, and other development projects
• Troubleshoots development issues
• Tests completed work
• Follows development standards and project requirements

Support Team

• Provides customer assistance
• Responds to support requests and tickets
• Troubleshoots customer issues
• Provides information regarding products and services
• Escalates complex issues to Support Supervisors

Media Team

• Creates promotional and visual content
• Assists with graphics, photography, video, and social-media content
• Supports marketing campaigns
• Helps maintain Ghost Modifications' visual brand
• Works under the direction of Media Supervisors and Managers